Insurance Premium Payments Explained
All premium payments are your responsibility and are to be paid directly to the insurance carrier. Via Benefits Insurance Services doesn’t pay your premium. Your payment due date varies based on insurance carrier and plan type. Below are some general guidelines to help you know what to expect.
Medicare Advantage and Medicare Prescription Drug Plans
Medicare first needs to process and approve your application. Once approved, the first bill typically arrives soon after your plan effective date.
Medicare Supplement Insurance (Medigap) Policies
Most Medigap policy applications require the first month's premium payment at the time of your application. This is called a "binder" payment. If you didn't pay the first month's premium at the time of your application, then you're sent a bill before your coverage effective date.
VSP Plans
VSP usually requires the first month's premium payment at the time of your application. If you didn't pay the first month's premium at the time of your application, then you're sent a bill before your coverage effective date.
Dental Plans
Dental plans usually require the first month's premium payment at the time of your application. If you didn't pay the first month's premium at the time of your application, then you're sent a bill before your coverage effective date.
Additional Questions
If you have any additional questions regarding your bill’s expected arrival, contact your insurance carrier. The carrier's contact information is generally on the back of your Insurance ID card.
Paying Your Premium
Once you’ve submitted your application to Via Benefits, you need to contact your insurance carrier for information about your premium or to change your payment method.
Automatic Premium Payment Methods
Direct debit, Automatic Clearing House (ACH) and electronic funds transfer (EFT) are methods used to automatically pay insurance premiums from a checking or savings account. Contact your insurance carrier directly to set up automatic payment of your premiums. The carrier’s contact information is usually on the back of your Insurance ID card.
How To Update Your Premium Payment Information
Your insurance carrier processes your premium payments. If you need to change any of your payment information after you submit your application, contact your insurance carrier.
Before calling the carrier, gather your current payment information, including account number, routing number or credit card information.
Call the carrier at the phone number on the back of your Insurance ID card.
Tell the carrier's representative that you'd like to update the method of payment for your premiums.
Paperless Billing
Many insurance carriers offer paperless billing, which eliminates the paper bill you receive in the mail and replaces it with an electronic version via email. In addition to reducing paper waste and clutter, paperless billing enables you to access your bill anywhere an Internet connection is available. Call your insurance carrier directly to determine whether this feature is available for your plan. The insurance carrier's contact information is generally on the back of your Insurance ID card.
Via Benefits Mail
If you'd like to reduce the amount of mail you receive from Via Benefits, read Updating Your Reimbursement Notification Settings to learn how.
Your Premium Bill
If you haven't received your premium bill, contact your insurance carrier or Via Benefits as described below.
Contact your insurance carrier for assistance if you've received other correspondence from your carrier, and it's been more than 21 days since you submitted your application.
Otherwise, contact Via Benefits and a representative can help you call your insurance carrier.
